Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jets-newpizza.click, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy has been prepared in accordance with applicable United States federal and state privacy laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state and federal regulations governing the collection and use of personal data.

1. About Us

Jet's Pizza operates the website jets-newpizza.click and provides food ordering, delivery, and related services to customers across the United States. As the entity responsible for your personal data, we act as the data controller in connection with the information we collect through this website and associated channels.

• Company Name: Jet's Pizza
• Website: jets-newpizza.click
• Email: [email protected]

For all privacy-related questions, concerns, or requests, please contact us using the details provided in the Contact Us section at the end of this document.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our services, and information obtained from third-party sources. The categories of personal information we collect include the following:

2.1 Personal Information You Provide to Us

When you interact with our website, place an order, create an account, or contact us, you may provide us with the following types of personal information:

• Identity Data: First name, last name, username, or similar identifiers.
• Contact Data: Email address, telephone number, delivery address, and billing address.
• Account Data: Login credentials, including your username and password (stored in encrypted form).
• Order Data: Details of food orders you place, including items selected, order history, special instructions, and dietary preferences.
• Payment Data: Credit card numbers, debit card numbers, and other payment information. Note that full payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Communications Data: Any messages, feedback, complaints, or inquiries you send to us via email, contact forms, or other communication channels.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Usage Data and Technical Information

When you access and use our website, we automatically collect certain technical information, including:

• Log Data: IP address, browser type, browser version, pages visited on our site, date and time of your visit, time spent on pages, and other diagnostic data.
• Device Information: The type of device you use to access our website, operating system, device identifiers, hardware model, and mobile network information.
• Location Data: General geographic location derived from your IP address, or precise location if you grant permission through your device settings for delivery purposes.
• Clickstream Data: Information about how you navigate through our website, including links clicked, pages viewed, and features used.
• Referral Data: Information about how you arrived at our website, including referral URLs from other websites or search engines.

2.3 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. This data includes session identifiers, browsing preferences, and behavioral patterns. For more detailed information, please refer to Section 8 – Cookie Usage of this Privacy Policy.

2.4 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social Media Platforms: If you choose to log in or register using a social media account (e.g., Facebook, Google), we receive certain profile information in accordance with your settings on those platforms.
• Analytics Providers: Aggregate and anonymized data about website usage patterns from analytics service providers.
• Advertising Partners: Data from advertising networks to help us deliver relevant advertisements.
• Delivery Partners: Delivery-related information when we use third-party delivery services to fulfill your orders.

3. How We Use Your Information

We use the personal information we collect for a variety of lawful purposes. The primary purposes for which we process your data include:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including preparing, packaging, and arranging delivery or pickup.
• To create and manage your account on our website.
• To process payments and issue receipts or invoices.
• To communicate with you regarding your order status, confirmations, and updates.
• To provide customer support and resolve disputes or complaints.
• To verify your identity and prevent fraudulent transactions.

3.2 Analytics and Service Improvement

• To analyze how users interact with our website in order to improve its functionality, layout, and user experience.
• To understand customer preferences and ordering patterns to improve our menu offerings and services.
• To conduct internal research and development.
• To monitor the technical performance of our website and identify and fix bugs or errors.
• To generate aggregate, anonymized statistics about website usage and customer behavior.

3.3 Marketing and Promotional Communications

• To send you promotional emails, newsletters, special offers, and discounts, where you have opted in to receive such communications or where we are otherwise permitted to do so by law.
• To display targeted advertisements on our website and on third-party platforms based on your interests and browsing behavior.
• To conduct customer surveys, contests, sweepstakes, and loyalty programs.
• To personalize the content and offers you see when you visit our website.

3.4 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations.
• To respond to lawful requests from government authorities, courts, or law enforcement agencies.
• To protect the rights, property, and safety of Jet's Pizza, our customers, employees, and the general public.
• To detect, investigate, and prevent fraudulent, abusive, or illegal activity.
• To enforce our Terms of Service and other applicable agreements.

4. Sharing of Your Information with Third Parties

We do not sell, trade, or rent your personal information to unrelated third parties for their own marketing purposes. However, we do share your information with carefully selected third parties in specific circumstances, as described below.

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform certain functions on our behalf. These service providers have access to your personal information only to perform these specific tasks and are contractually obligated to maintain the confidentiality and security of your data. These include:

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government regulation.
• Respond to valid requests by public authorities, including law enforcement agencies.
• Protect and defend the rights or property of Jet's Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our website or the public.

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via prominent notice on our website or by email before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes. This type of data sharing does not constitute disclosure of your personal information.

5. Data Security Measures

We take the security of your personal information seriously and implement a comprehensive range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, destruction, or misuse.

5.1 Technical Safeguards

• Encryption: All data transmitted between your browser and our website is protected using industry-standard Transport Layer Security (TLS/SSL) encryption.
• Secure Storage: Personal data stored on our servers is protected using strong encryption protocols and access controls.
• Payment Security: Payment card information is processed by PCI-DSS compliant payment processors. We do not store full card numbers on our systems.
• Firewalls and Intrusion Detection: Our network infrastructure is protected by firewalls and intrusion detection systems to prevent unauthorized access.
• Regular Security Audits: We conduct regular vulnerability assessments and security audits of our systems and applications.

5.2 Administrative Safeguards

• Access to personal information is restricted to employees and contractors who need it to perform their job functions.
• All personnel with access to personal data are required to maintain confidentiality and undergo privacy and security training.
• We maintain data breach response and incident management procedures.

5.3 Limitation of Liability

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific legal rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories and specific pieces of personal information, the categories of sources, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but we may share it with advertising partners. You may exercise this right by contacting us.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you may have the right to limit our use and disclosure of your sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

6.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we provide all users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Deletion: You may request that we delete your personal information from our records, subject to legal retention obligations.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, you may submit a request by:

• Sending an email to: [email protected]
• Visiting our website: jets-newpizza.click

We will respond to your request within the timeframes required by applicable law (generally within 45 days, with a possible extension of an additional 45 days if necessary). We may need to verify your identity before processing your request. We will not require you to create an account solely to exercise your privacy rights.

If you submit a request through an authorized agent, we may require written proof of your authorization before processing the request.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The criteria we use to determine data retention periods include:

When your personal information is no longer required for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our internal data retention and disposal procedures.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertisements. A cookie is a small text file placed on your device when you visit a website. Cookies help us recognize you, remember your preferences, and provide a more personalized experience.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be switched off. They are usually set in response to actions you take, such as logging in or filling in forms.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your location for delivery or your previous order preferences.
• Targeting and Advertising Cookies: These cookies are used by our advertising partners to build a profile of your interests and display relevant advertisements on our site and other sites.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete them. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For more detailed information about the cookies we use, including a complete list and their specific purposes and retention periods, please review our full Cookie Policy available on our website.

For California residents, you may also opt out of sharing your personal information for cross-context behavioral advertising by contacting us at [email protected].

9. Children's Privacy

We do not knowingly collect personal information from children under 18 years of age. If you are a parent or guardian and you become aware that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take prompt steps to delete that information from our records.

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and we do not direct our services toward minors. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children not to provide personal information through our website or services without parental consent.

10. International Data Transfers

Jet's Pizza is based in the United States, and the personal information we collect is primarily stored and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Data protection laws in the United States and in other countries where your information may be processed may differ from the laws in your home country. However, we take appropriate steps to ensure that your personal information receives an adequate level of protection wherever it is processed. This may include implementing contractual safeguards with our service providers and processors.

By using our website and services and providing your personal information, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this Privacy Policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Jet's Pizza. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of that website or its privacy practices.

This Privacy Policy applies solely to information collected by Jet's Pizza through the website jets-newpizza.click and our associated services. It does not apply to information collected by third parties, including through any application or content (including advertising) that may link to or be accessible from our website.

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Because there is currently no universally accepted standard for recognizing or honoring DNT signals, our website does not currently respond to DNT browser signals. However, you may use the cookie management options described in Section 8 to control tracking technologies on our website.

13. Your California Privacy Rights (Shine the Light Law)

California Civil Code Section 1798.83, known as the "Shine the Light" law, gives California residents the right to request and obtain from businesses once per year, free of charge, information about the categories of personal information (if any) that the business disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of all third parties with which it shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please send your request in writing to: [email protected].

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we may address your concerns.

14.1 Contact Us Directly

Please send your complaint or concern to:
Email: [email protected]
Website: jets-newpizza.click

We will acknowledge your complaint promptly and aim to provide a substantive response within 30 days. In complex cases, we may require additional time, and we will notify you of any necessary extensions.

14.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response, or if you believe we are processing your personal information unlawfully, you have the right to file a complaint with the relevant data protection or consumer protection authority. For U.S. residents, relevant authorities include:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws, including privacy-related protections under the FTC Act. You can file a complaint at reportfraud.ftc.gov or www.ftc.gov.
• California Privacy Protection Agency (CPPA): California residents may file complaints with the California Privacy Protection Agency, which enforces the CCPA/CPRA. Visit cppa.ca.gov for more information.
• State Attorney General: Residents of any U.S. state may contact their state Attorney General's office regarding privacy-related concerns or consumer protection issues.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date at the top.
• Sending a notification email to registered users where required or appropriate.
• Displaying a prominent notice on our website for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please do not hesitate to contact our privacy team using the information below:

We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy. We aim to respond to all legitimate requests within the timeframes required by applicable law.